Frequently Asked Questions
Everything you need to know about your official Billie Eilish store experience.
When will my order ship?
Orders typically process within 3-5 business days. Please note that pre-order items have specific shipping dates listed on the product page and will ship as soon as they become available.
What is your return policy?
We accept returns for most items within 30 days of delivery, provided they are in original, unworn condition with tags attached. Please note that limited edition drops and digital media may be final sale.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Customs duties and taxes may apply depending on your region.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
Are the products sustainably made?
We strive to incorporate sustainable practices where possible, including the use of organic cotton, recycled materials, and eco-friendly packaging for many of our apparel collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping destination.