Returns & Exchanges
We want you to be fully satisfied with your official Billie Eilish merchandise; if an item doesn't meet your expectations, you can return or exchange it within 30 days of delivery. Please ensure all items are in their original, unworn condition with all tags attached to be eligible for a refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging and include the printed return authorization slip inside the box.
Ship It Back
Affix the prepaid shipping label provided via the portal and drop your package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects and approves your return, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing